Frequently Asked Questions

Q:  What do I need to bring to my appointment?

A:  Current insurance card, copay or required downpayment, a photo ID, current medication list, known allergies, and Spine & Pain Centers of Nebraska Evaluation Form (click form and print).

Q:  Do I need any information from my family physician?

A: Yes, we need your medical records, referring physician notes, MRIs, CT Scans, and Nerve Conduction Studies. Call your doctor to have them sent to us or pick them up and bring them with you.  Your doctor’s office may FAX this information to Spine & Pain Centers of Nebraska at 402-323-8599.

Q:  What if I don’t bring my medical records?

A:   Without the information from previous providers it is very likely your appointment will be rescheduled.

Q:  Should I arrive for my appointment early?

A:  If you have not completed the Spine & Pain Centers of Nebraska Evaluation Form then arrive at least 15 minutes early for assistance to complete this information.

Q: What if I am late?

A:  Spine & Pain Centers of Nebraska strives to see you in a timely manner.  If you are more than 15 minutes late, you may be worked in as the schedule allows or your appointment will be rescheduled to a later date. 

Q: What if I need to change my appointment?

A: We require a 24 hour notice for cancellations. After 3 missed appointments without cancellation notice you will be dismissed from Spine & Pain Centers of Nebraska patient list and will need to ask your physician to refer you someplace else.

Q: Will I receive an injection on my initial appointment?

A:  No. Your initial appointment is to determine your medical history, perform a physical exam, and assess your pain. If after examination an injection is recommended for your condition you will be scheduled to receive it on a future date. You will be given specific instructions concerning the preparation for this pain management service. 

Q: Will my appointment need pre-authorization?

A:  A large number of insurance companies require pre-authorization. If you are not sure, please ask your employer's human resource department.

Q: What if I’m covered by General Assistance?

A: All General Assistance patients must be pre-authorized.

Q: What if my visit is a work related injury?

A:  Approval from your Workers Compensation case manager will be necessary for your initial and all subsequent appointments with Spine & Pain Centers of Nebraska. Approval must be obtained prior to your visit.  Ask your case manager if a Workers Compensation form needs to be completed for your file.

Q: Does my insurance cover my appointment?

A: Spine & Pain Centers of Nebraska services are generally covered by a number of health plans including but not limited to: Blue Cross Blue Shield, United HealthCare, Midlands Choice, and Coventry. Please contact our billing office at 402-323-8554 for specific questions about insurance. 

Q: Do you bill my insurance company?

A:  Yes. However, you are expected to pay your copay or deductible at the time of service..

Q: What if I don’t have insurance?

A: Spine & Pain Centers of Nebraska requires a $150 minimum payment at the time of service. If the charge is more than the payment you will be billed for the remainder.

Q: What if my visit is the result of an automobile accident or other circumstances where my regular health insurance is not responsible?

A: Spine & Pain Centers of Nebraska requires a $300 minimum payment at the time of service for an evaluation and a 50% minimum payment for any procedures or treatments. If the charge for your services is more, you will be billed for the remainder. In the event the charge is less, you will receive a refund.